Terms of service

Service and scope

This agreement is published by the Mailwake operator. In these terms, “we” means the Mailwake operator. Contact us at mailwake@oritx.com.

This agreement covers three types of services, each with different responsibility boundaries:

• iOS Application: The official client software distributed through the App Store. Application software licensing follows the terms shown in the store; for App Store distribution without a custom license, the Apple standard end user license agreement applies.
• Mailwake Core Self-Hosted Software: Open-source software licensed under AGPL-3.0-only that you deploy to your own server. Its use, modification, and distribution follow its included license. You are fully responsible for the configuration, operation, data processing, and usage of your self-hosted instance; we do not collect, process, or control any data or behavior within your self-hosted instance.
• Pro Optional Services: Cloud services operated by us, including native encrypted push and device pairing, which require purchase through the App Store. These only apply when you explicitly choose and purchase them.

Before using these services, read these terms and the privacy policy. The data collection terms in the privacy policy apply only to the iOS application and Pro services you choose to use; self-hosted Core software sends no data to us.

Free, Pro, and hosting interest

Free: All features of the Mailwake Core self-hosted software, including web management, APIs, and bring-your-own channels such as Bark, Pushover, and webhooks. You provide the server, mailbox permissions, and chosen notification services.

Pro: Official application management of your self-hosted service, native encrypted push, and related capabilities described on the purchase screen. Available products, prices, periods, and trial eligibility are shown by the App Store at purchase confirmation. Before the application is published, website descriptions explain the product scope.

Supporter: A separate voluntary purchase supporting the project; it grants no Pro entitlement. The fully managed hosting poll measures demand. A vote creates no purchase, reservation, delivery commitment, or existing Pro entitlement.

Purchases, renewal, and restoration

Apple processes App Store payments. Auto-renewable subscriptions renew for the period shown at purchase; manage or cancel them in Apple subscription settings. Price changes and charges after a trial follow the information provided by Apple.

Follow Apple’s instructions to cancel a subscription or request a refund. Refund eligibility depends on applicable rules and Apple’s decision. Deleting the application or official service identity does not automatically cancel a subscription.

Restoring purchases restores verified entitlements. A new device still needs registration, self-hosted service management authorization, and native push pairing. Expiry, refund, or revocation stops the corresponding paid operations and new native mail deliveries. Existing records, necessary cleanup, and Free self-hosted features remain available under their respective rules.

Authorization and security

For the iOS application and Pro services: Connect only mailboxes, servers, and devices you own or are authorized to use, and follow your providers’ rules. Protect administrator credentials, recovery codes, device keys, and backups. You choose the folders to monitor and the devices or third-party services that receive notifications. Ensure recipients are authorized to receive that content. Unauthorized access, credential theft, harassment, and interference with service operation are prohibited.

For your self-hosted Core service: You are fully responsible for its operation, security, configuration, data processing, and usage. Keep your self-hosted service updated and configure HTTPS for public access. We are not responsible for how you deploy, configure, or use your self-hosted instance, or for any data processing that occurs within it.

Availability and stopping use

Mail detection and notification delivery depend on mailbox connections, networks, servers, delivery providers, and device system policies. Provider acceptance confirms receipt of the request; display and reading on the device may remain unknown. Check important messages in your mailbox and retain other reminders for critical matters.

You can stop monitoring, unpair devices, revoke devices, or stop using official services. You manage self-hosted data and backups. See the privacy policy or contact support for handling and deletion of official service data.

Maintenance, security incidents, or violations of authorized-use rules may pause affected features. We will explain the impact and recovery options as appropriate. These terms preserve your consumer rights under applicable law.

Changes and contact

We will update this page and its date when the service scope or terms change, and give separate notice under applicable rules for changes affecting existing purchases or important rights. For questions or disputes, contact mailwake@oritx.com so we can investigate and respond.